Price Matching

Price matching must be on a like for like basis and not form any part of a promotion or special offer. In the event of any discrepancy, the management's decision is final.

Guarantee
All products come with the full manufacturer's warranty unless otherwise stated. Please check the warranty length on individual product types.

After installation, the product is covered by the manufacturer's warranty. Sinkworld can not be held responsible for any errors in the installation of the product.

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Prices

All prices shown include VAT. Prices are reviewed frequently to ensure that they are accurate and up to date but Sinkworld reserves the right to alter prices shown on the site without notice.

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Blanco Sink & Tap Packs

 

Certain items are shown on our site as Blanco Sink & Tap packs, these can only to be bought at the discounted price if you order one Blanco Sink & one Blanco Tap at the same time from ourselves.

Please note: Should you purchase a sink without a tap or a tap without a sink and you select the discounted price for the single item then, if a refund has to be processed there will be a charge of 3% deducted from the refund.  This will also apply if you purchase two sinks and one tap or two taps and one sink.

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Ordering

Please ensure that you are ordering precisely what you require to avoid any unnecessary expenses later. If you are not sure of a product, before purchasing, please contact our Customer Services at 01407 830 408 when we will be happy to assist you in choosing the correct product.

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Delivery

Delivery is to any mainland UK address. If you live in the Highlands, Channel Islands, Ireland, Isle of Man, or any other Uk non-mainland area, please contact us for delivery charges. We aim to despatch your order to you within 5 working days from the date of order. However, certain special order items may take up to 10 working days from the date of order.

Any delivery date given by Sinkworld is an approximate date and does not form part of any contract with the customer.  Delivery dates can not be confirmed until the morning of the scheduled delivery.  Sinkworld can not be held responsible for any expense incurred by the customer for a non-delivery.

Deliveries are carried out by our transport, independent carriers, or by the manufacturers themselves. Some orders may be delivered in more than one drop.

Whilst we make every reasonable effort to deliver promptly and within the expected time frame, there may be situations beyond Sinkworld’s control which we cannot be held responsible for. We will make every effort to keep you informed as soon as we are made aware of any situation that will affect your delivery.

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Change of Delivery Date By Recipient

If delivery is carried out on our 24hour carrier and you wish to change this date once the items have been dispatched, meaning the item/s will then be held by carriers for a period in excess of the 24 hour period, Sinkworld and Kitchen Sinks and Taps Direct can not be held responsible for any damage to the items on receipt.

 

DAMAGED GOODS 

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Inspection

Please inspect the delivered items as soon as possible after delivery. Any damage or fault/problem with the order must be reported to us, by phone or email within 72 hours of delivery, any claim for damages, faults, or problems after this time will not be considered. This does not affect your guarantee or statutory rights

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Installation 

The prices quoted are for purchase\delivery of products and does not include any installation/fitting.

We cannot accept liability for damages or errors if goods have been fitted/used.

We recommend that you do not arrange dates for any installers\fitters or remove/discard any old kitchen sink equipment until the NEW sink equipment has arrived and been checked for damages. 

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Cancellations

You can cancel your order at any time from point of ordering up to the delivery date, and then within 14 days from the day after the date of receiving the goods, without giving a reason. You can do this by phone, email, or in writing. The goods must be returned in perfect saleable condition & unused with their original packaging likewise. Returning the goods is at your own expense and this is non-refundable. If Sinkworld has to incur the cost of collecting the goods for whatever reason, a deduction will be made from the refund to cover the direct cost of collecting the goods. The full amount for the returned goods, minus any deduction for collection, will be refunded within 28 days of the date of cancellation notification using the original method of payment. This does not affect your statutory rights as a consumer.

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Returns

If you wish to return an item that is not an error on our part, and/or the situation is not covered by the above paragraph on cancellations, then again the goods must be returned in perfect saleable condition & unused with their original packaging. Returning the goods is at your own expense and this is non-refundable. We might have to ask the manufacturer to accept it back and this can incur a re-stocking charge which may be as high as 30% of the value of the goods. Please ensure that you are ordering precisely what you require to avoid any unnecessary expenses later. All items are to be returned within 14 days from the date of delivery after this time no returns will be accepted. Any delivery costs charged will not be refunded.

Please note where free delivery is given, if any item on the order is returned for any reason other than damage then the sum of £20. 00 (standard delivery fee) will be deducted from the refund.

Any spares or accessories ordered cannot be returned if you have made an error. Plumbing kits ordered with sinks are sold on a non-return basis. Please make sure you are ordering precisely what you require.

 

Trade Returns

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All items ordered by a trade customer will be subject to a 20% restock charge

 

Payment

Credit Cards - We accept Visa, MasterCard, Switch, and Delta. When you place your order we take full payment for the goods. If for some reason there is going to be an extended delay in delivery you can have the opportunity to cancel the order with a full refund, or we can credit your card until the goods are available. Otherwise, your order is committed and delivery will take place without further reference to us apart from contacting you with a delivery date.

Cheques or Postal Orders - We also accept cheques or postal orders, However, all cheques must clear the bank before the order will be processed.

Cheques should be made payable to Sinkworld.

The transaction on your credit card statement will be shown as Sinkworld.

After you have made your purchase, you will receive an email confirmation. Please keep the email for your records

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Refunds

Any refund due on returned or cancelled goods, will be processed within 28 working days from receipt of cancellation/returned goods. Please note delivery charges will not be refunded.

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Description of Goods

As all the products that we sell are of a technical nature it is not practical to publish a detailed specification of all the products. All images, descriptive matter, specifications, and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We do not accept responsibility for any preparation work based on such specifications.

Accuracy of Product Information

All product specifications, images, and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up-to-date as possible. However, we cannot guarantee the reliability or accuracy of the information contained within its pages. Any action taken by the user of this website remains the responsibility of the individual. 

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Ceramic Sinks

Please note: All ceramic sinks are subject to a size variation of +10 or -10% this is due to the material and manufacture method.  Should you have to return the item because of the variation there will be a restocking fee of approximately 20%.

 

Privacy Policy 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

 

We do not send random marketing emails to personal email addresses (spam).

 

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

·         your name

·         address

·         phone number

·         email address

·         credit/debit card details

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We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

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Disclaimer

Disclaimer Conditions of use of Sinkworld web site.

Whilst information provided through the Sinkworld web site is believed to be correct at the time of inclusion, Sinkworld makes no representation or warranty concerning it, any hypertext links, or any other information obtained directly or indirectly from this web site and accepts no liability for any inaccuracies or omissions in the Sinkworld web site. All information is provided and is to be used on the understanding that Sinkworld will not be liable for any loss, liability, damage or expense of whatever kind arising, whether wholly or partly and whether directly or indirectly, in consequence of the use of, or any reliance placed upon, such information by the visitor or any other person.

On entering into a contract with us, all information is provided and is to be used on the understanding that Sinkworld is not liable for; losses that were not foreseeable to both parties when the contract was made, losses that were not caused by any breach on the part of the supplier, and business losses and/or losses to non-consumers.

The contents of the web pages are intended as a guide to the range of products available in the UK. We will make every effort to ensure that all the information contained on this site is accurate and up to date but all information should be checked with the manufacturer before purchase. Pictures shown are for illustration purposes only. 

Sinkworld reserves the right to make changes and corrections to the prices and information, should they be necessary, at any time without notice, before any contract is entered into with a customer. We will make every endeavor to notify any customer who has shown any intent to enter into a contract with us, should any information concerning that intended contract, change. This does not affect any customers with whom a contract has already been agreed.

No representation made on our website is intended to or does form part of any subsequent contract with you nor does it constitute any advice on the suitability of any product for any intended use.

All information will be treated confidentially and in accordance with the legal provisions concerning data protection.

Copyrights

All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on the Kitchen Sinks & Taps Direct site are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some parts of the site also contain images that are subject to the copyright of their providers.

Contacting us If you have any questions about the site you can contact us on

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.