By E mail 19/09

 

Comment: Just a comment on your brilliant service.  I ordered my new sink late yesterday morning, after speaking to a very helpful and friendly gentleman.  I got the email confirming my purchase and likely delivery date next week.  I am surprised and pleased to say that I received the sink today !! (thankfully there was someone at home!).  A very nice surprise. Thank you.

RR 

Norfolk

 

By E mail  20/04

Just to let you know I picked up the sink on Tuesday and that it arrived in perfect condition!!  I am absolutely delighted with it and without your help, I doubt if I would have got the one that I wanted.  I honestly cannot thank you enough for all your help and won't hesitate to order from you again. It's been an absolute  pleasure doing business with you. 

 

Kind regards
W B  Scotland

 

 

By E Mail 18/03

Dear Mike,

We would like to thank you for your exceptional service. At first instance we were ordered wrong sink, but you have fixed it very quickly and as result we have perfectly fit sink arrived today. We would like to advise all your customers that you are real professional and if we will recommend your shop for all people we know. All the best and successful business !!!

 Kind regards,

W & J Z

 

 

By e mail  16/11  

Comment: I just wanted to thank you for  your exceptional help in sourcing a replacement Blanco tap. It is refreshing  to find such good customer service these days.

L N 

Manchester

 

By E Mail  30/10

Attn: Lynne

My new sink arrived last night and I just wanted to say a big thank you for your excellent service handling my order. I had a tight schedule and I am really pleased that I can cross  this off my 'panic list'.

Many thanks again for your help

M R

Leicestershire

 

Hi,
Just to let you know our order arrived, and the tap is now is installed and looks great (minus the very noisy filter on the spray) 
Thank you for your professional service. 
With thanks,
Barry

Kent

 

 Received by e mail 21.11

Hello Lynne.

Many thanks for that.  Very pleased with the service overall, not your fault that Blanco were out of stock of that item.

Best regards

Andy

 

By E Mail  30/10

Attn: Lynne

My new sink arrived last night and I just wanted to say a big thank you for your excellent service handling my order. I had a tight schedule and I am really pleased that I can cross  this off my 'panic list'.

Many thanks again for your help

M R

Leicestershire

 

Dear, Sir,

Just to let you know that the sink arrived safe and sound and a day early too (Thursdsay bright & early). I'm very pleased with it and, more to the point, my wife is delighted.

Yours faithfully    D U

Received by e mail 11/08

Comment:  Hi Mike, Just wanted to send you a testimonial for the great service & advice you provided when I bought my Blanco sink & tap from you in July. The sink arrived the following day in perfect condition and looks great in the kitchen 5 star service Thank you,

Alan

Received by e mail 6th May 

I was absent from home when our ceramic sink was delivered, so several days lapsed before I was able to check whether the sink was intact.   As it transpired it was not, and checking the paperwork noticed that I was just outside the stipulated 3 days for reporting breakages.   My wife informed me that the driver had dropped the goods halfway down the driveway, a fact that struck me as odd.   This feeling was shared by Sinkworld, who made enquiries on our behalf, because it was not the sort of thing their driver would do.   It transpired that the driver on the day was an agency driver, for whose lack of service Sinkworld apologised.   In addition, they made arrangements to send a replacement at the first opportunity.   I'm delighted with the sink and, especially, the service I received, which could only have come from a Company that has a management team with integrity and the customer's best interest at heart.
 
Sorry about the length, but had quite a lot to say.
Kind regards,
Brian

Received by e mail on 28th March 2014

Hi Lynne

just to say thank you for sorting out our sink problem and the great customer service plus excellent courier service.

Kind regards C M  West Yorks

Received by e mail 24th March 2014

Just wanted to say a big thank you for all your help with this order. We had been let down by another supplier and you guys were great!

Much appreciated

Kind regards

Z G

Nottingham

Received by e mail 29th October 2013

Thanks to Mike for ordering this for us so quickly, it arrived undamaged today and has already been fitted! We have been very pleased with the service we have had from you during the last few days. Thanks again

JP

Bridgend

Received by e mail 27th August 2013

Hi
 
Thank you for sourcing a sink that no one else could find in the required time frame plus arranging delivery within 24 hours.  You saved the day!  We had been let down by another supplier and had our granite template and fitting arranged but no sink. All enquiries to other suppliers promised delivery within 2 weeks but you managed 24 hours and at a competitive price too.
 
Thank you for an excellent service.
 
B R

Enfield

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Received by E Mail 19th August 2013

Just to thank you for the excellent service. 

Sink arrived just before lunchtime!

Regards

IL

Surrey

Received by e mail 14th March 2013

I would like to leave some feedback on the service I have received your from company. 

From placing the order to delivery I have been greatly impressed with the service I have received.  It was great to speak to the sales lady who was knowledgeable about the products and advised me of the process for confirming my order through to delivery.  Everything happened as she said it would.  I was advised step by step about my order even down to the delivery time which was a one hour slot and it arrived during that time.  The sink and tap were excellent quality as was the service I received. Thank you. 

 SK

Cambridge

 

 

Received via contact form Feruary 28th 2013

Comment: Just wanted to say a big thank you for the super-fast delivery of my new sink, and also for the help you gave during the purchase. Much appreciated

AH

ST5

Received by e mail 18th February 2013

dear Mike Todd

Now that we are back home in Australia , I would like to thank you for all your efforts to make sure

we received the tap we bought from you, whilst we were in London.

It arrived at the hotel on the last day we were there so it was perfect timing.

I am sorry that I made a mistake with the postcode to the hotel address on my order form and

for the distress and extra work it created for you.

All is well now and we are happy with the product so I thought I should let you know

Best regards

Claire (and Tom) Australia


Received by e mail 13/9/2012
I just wanted to write to thank you for such excellent service. The double sink we ordered from you for our kitchen arrived very promptly and looks great. Moreover, you were so kind to send us another overflow valve and grill when the first ones were mysteriously "lost" by our plumber and without charging us even for postage. I am so grateful and wish that all the suppliers we dealt with were as efficient and helpful as you.
 
I will be recommending you to everyone!
 
Best wishes,
 
S A
London
Received by E Mail 28/06/2012
Hello
With reference to my order below I wish to thank you for the first class service that you have provided. My comments relate to the price, ordering service, product, information received, delivery details and delivery service provided by your courier.
 
I would fully recommend your company
 
Regards
CJ
Sth Wales
Received by e mail 31/05/2012
Dear Sinkworld,
Just to let you know that the sink and tap arrived safely (although earlier than expected) and has just been fitted. It fits perfectly and looks amazing.
Thank you for supplying a quality product and excellent service.
PG  Sheffield
Received by e mail 11th May 2012
Dear Lynn
  
It is almost 1 year since I enquired to you re our kitchen refurbishment plans and took your ideas and advice on board culminating in the attached order.  It was well executed by you, you kept us informed and the order delivery was spot on.  We have now enjoyed the product for some time and it is excellent.
  
My best wishes to all at Sinkworld
  
BP
(Scotland)
Received 17th November 2011

I would like to thank you for the super service,  particularly Michael who made sure the tap arrived very swiftly after the sink.

I’d be sure to recommend you to anyone.

NR

Staffs

Received va inquiry form: 14th November 2011
Comment: Just to say our sink order safely arrived on time, 24 hrs from ordering it.  Thank you so much for the excellent service
CH  Twickenham
Received by e mail: 28th October 2011
Thanks for your help with this.
 
I cannot express how much a pleasure it is working with your company.  There are so many that simply do not know what they are talking about.
 
Your service, price and assistance is second to none!
 
Thank you again.
 
Regards
CV
Scotland

 

Received by e mail  17/10

Thank you Lynne,
 
You succeeded where your competitors failed, much appreciated !!
 
Kind regards
John

 

 

Received via contact form  28/09

Comment: Please add this comment to your testimonials...

I would like to tell anyone who reads these testimonials that Sinkworld are fab!! (And NO this has not been written by somebody who works theres sister etc - I honestly am a real customer, and I've never done a testimonial before so I must have been impressed!!)
Their excellent prices were what first drew in, but then after speaking to them (Mike!!) on the phone they proved themselves to be a truly excellent company. I'm mega cautious of buying on the internet, and usually never buy anything if I can't see & touch it first, but no problem/worry/query was too much and Mike gave me lots of good advice resulting in the purchase and subsequent safe, and exactly on time, delivery of several sinks & taps for our home improvements. I recommend them to anyone I know when they mention they might be doing work on their house :)
Tam, Bucks

 

Received by e mail 16/09

Dear Sinkworld,

I would just like to thank everyone in your company for the fantastic service I received, your telephone staff were fantastic and really helped me out of a bad situation by offering lots of solutions.

Excellent delivery and the driver was a credit to you and I am very pleased with my new sink!

All in all it was a pleasure to deal with everyone in your company and associated companies.

I would also appreciate it if you were to pass on my comments to Blanco regarding the excellent service I received from their driver.


Regards

Mrs A A

 

Received by e mail 11/09

Hi Lynne,

 

I just thought I'd drop you a message to say that we got our sink thanks and it's free from marks.
Thanks very much for your help and great customer service!
Kind regards
A
Northumberland

 

Received by e mail 08/09

Good afternoon Lynne,
Please accept my sincere thanks for your efforts to ensure my order arrived on time. My plumber was booked to install the sink unit, yesterday, Wednesday, while doing other work. Due to the bank holiday however your next scheduled delivery to this area would have been, today, Thursday. On informing you of this you very quickly did what was necessary to ensure immediate dispatch (this was at 1.45pm and you delivery van was leaving, I believe, at 2.00pm!) Thanks to your efforts the order was dispatched immediately, arriving before the bank holiday weekend and in plenty of time for the work to be carried out on Wednesday.
I also appreciate your return call, advising that the little basket or colander (the small one)  was not in stock and would be dispatched at a later date. I look forward to receiving this in due course.
Regards
A. L
Scotland
August 2011 by e mail
For Lynne Tod
 
Hi Lynne

Just to thank you again and to tell you you would not believe the high quality in finish and looks this EPOS EOV 651R has.  You only see it in the Internet or a Franke book but in your house it is fantastic.

 
The price seems high but when you see the parts that come with it - all high spec and beautiful.  They even include long waste pipes to give you plenty of choice underneath and the pop-up waste has real heavy chrome metal knob not like the B&Q ones.  Buying a cheap sink then  having to add bits and pieces may be almost as expensive when you think of it.
 
The chrome MTX tap comes in a tied velvet bag and is beautiful.(wife doesn't know she is getting the velvet bag for her Xmas!)  The strainer bowl is a sink in itself and its rim is lined for no sharp edges, holds a lot too.  All have excellent instructions in picture form (not sketches).
 
Parts box includes 2 chrome quality flexible tap H&C connectors and all have a great guarantee.
 
I was thinking of sending you some pictures from all the parts laid out and through some stages of assembly to finished product.  Send by email and you might get a customer if they saw it like that or you might  just keep it as evidence of a satisfied customer.
 
Many companies just take your order or at best discuss by email.  I feel you are a giant leap from there with personal client interest and unwavering attention through to completion.
 
Take care
 
Bob P.

 

 

May 2011via e mail

Hi,

Thanks very much for your help yesterday.  It was enormously helpful to be able to collect the sink on such short notice.  Lovely product and great service -- Sink World is top of my list for future purchases and highly recommended!

Regards,

Mike

London

March 17th via  Mail
Hi Lynne
 
Delighted with the service we have received.  The delivery men called in advance to make sure we were home and basically you delivered when you said you would - with a quality product!
 
Many thanks - and sorry about the 'panicky' email this morning.
 
Regards from one happy customer,
 
Claire D
March 4th 2011 via contact form
Comment: I just want to thank you for the efficient delivery of the Franke sink and tap that I ordered over the internet. This was delivered as promised last tuesday. An accessories pack was out of stock at the time and this was delivered today 3 days later. The telephone staff were particularly helpful and efficient.
Mr L
Radstock
March 2nd 2011
Many thanks Sales department,
 
Very good service on the phone will recommend you to others,
 
Regards
VSS
Brantham
February 2011 via E mail

The plumber came back yesterday and fitted the sink and taps and they are absolutely wonderful.  The fittings with the sink were wrong, something about not having an overflow or something (I was at work so not privy to these discussions, and I don’t care) it is absolutely brilliant.  You were so right about the taps.  I know I found your firm totally by chance clicking around on the internet, but what a lucky find it was.  I am so impressed by your knowledge, care and kindness.  I think if it were not for you and your company, I would have a bucket in the corner instead of a sink!  I have the name of a carpenter who will re-site the hinge so I can have a door on again rather than the open-plan look.  I just wanted to express my gratitude as I think that people are quick to moan, but slow to praise and I really cannot thank you enough for the level of service and support received.

I might have to start a fan club!

 Thanks again,

 Don and Kate C

Oxfordshire


February 2011 via Contact form
Comment: Please enter this on your testimonial page.
We are now the proud owners of the Blanco Metra 9E.
It looks great in the corner of our kitchen.
During the course of the last few weeks we have not had a sink at all due to a disasterous kitchen fit.
You could not have been more helpful and supportive., keeping us up to date with every aspect of our purchase.
Many Thanks to you and your team for restoring our faith in human nature.
We will have no hesitation in using you again for future purchases.
Many Thanks,

Diane R
Wigan
December 2010
Thank you for your excellent service - great communication and speedy dispatch.

with best wishes

Susie
London
October 2010
Many thanks for your prompt attention to my order. It was in fact received the next day which could hardly be bettered.
Mike E
Suffolk
 
16th September 2010
 
Not just great service but brilliant!
 
Above and beyond the call of duty sink ordered about 5:15 pm arrived by 10 the next morning....
 
Fantastic
 
On top of that the sink [1810 Etrouno550U] was top quality -better than I was expecting.
I am happy,my client is happy.
 
Will definately use you again.
 
Thank you very much.
 
Dollar Design Services
 
 
 
Sent by Contact Form: 16th Sept
 

Comment:  When I  normally read customers reports/comments on products and service  it is always in the back of my mind they are created by marketing members of that company.

  I can assure you this  communication is not so.

I purchased a Carron ceramic Coral sink some 5  years ago from this Company and when it developed a crack I thought I would have problems getting a replacement , particulary after my first sounding out conversation with the manufacturers.

But I am pleased to report that despite some manufacturers issues   MIKE at KS&TD has come up trumps and arranged a brand new replacement sink for me.
I am delighted ( and amazed ) at the level of customer service from Mike and his Company considering at this stage I was not even purchasing anything from their business.  To receive Emails -telephone  updates on the replacement from him on a regular basis was so unusual from a supplier these days..
Have encouraging to find that good old fashioned After Sales Service is still around......I thought it had gone for ever.


John B Kent.

 
 
Sent by Contact Form 3rd August 2010
 
Comment: I just tried to add to your testimonials but it wouldn't let me. I have been meaning to contact you for a while now to thank you for the prompt delivery of my sink.  It arrived when you said it would and in perfect condition at a price that I couldn't match elsewhere.
Thank you very much.

Regards, Diane
 
3rd August 2010
 
Hello
 
Just wanted to say thank you for your prompt attention to my order.
 
Sink safely received this morning, everything went according to plan, I am grateful for your help.
 
Kind regards
 
Lynda T. Surrey

 

30th July.

Comment: Just wanted to let you know how impressed I am with the service I received from your company when I recently bought a  FRANKE ATLANTIS ALG 654 RHD GRAPHITE  SINK &  ASTRACAST FINNESSE TAP (Your Ref; SW/LE/ST/87)  from you.

The sales person, who I only know as Mike, was exceptionally helpful and I have to say that his communication and customer liason skills are absolutely brilliant.

I shall most definitely recommend you to all my family, friends and colleagues.

S &D T

Sheffield

 

31.03.2010

Thank you very much for the order you sent me
It all arrived exactly on time and beauifully packaged. It restored my faith in people and the internet. I will recommend you to everyone I know.   

CS LEEDS

 

recieved 18/3/2010.exactly what i ask for.thank you for a quick delivery D. M. Tyne and Weir

 

18.3.2010

 

It appears everything got here fine.

We love all the pieces and parts!

You guys did a fantastic job in each and every aspect of the transaction.

Your warehouse guys packed it great and really did a super job in getting it to Intercargo somehow.

And Lynne, you did a super job in every possible way. I can’t tell you how pleased and impressed we are with your service!

Thanks so much for putting in the extra effort to get this transaction complete and the sink to me. I’m sure it wasn’t the easiest sale you ever experienced.

If you ever make it to Colorado I will most certainly buy you as many beers as you can drink!